CASE STUDY • CALIBER COLLISION
Optimizing Human Capital Allocation:
Through AI-Driven Solutions
NexStratus leveraged Caliber Collision's existing Enterprise Resource Management (ERM) system to improve the allocation and efficiency of human resources across all outlets.
3 min read
in production
capacity
project
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in machine
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Caliber Collision, a leading automotive repair company with outlets across the United States, recognized the importance of efficiently allocating service people to its outlets to optimize human and capital resources. In partnership with NexStratus Consulting, Caliber Collision embarked on a journey to evaluate its end-to-end procurement of service people and leverage AI-driven solutions to enhance its internal Enterprise Resource Management (ERM) system.
BACKGROUND
OBJECTIVE
NexStratus was tasked with evaluating Caliber Collision's procurement process for
service people and identifying opportunities to optimize human capital allocation across outlets. The objective was to ensure that the right service people were assigned to the right outlets at the right time, maximizing efficiency and resource utilization.
Custom AI Development
Using the existing ERM system, NexStratus implemented AI-driven solutions to positively impact profit and leadership.
APPROACH
1
End-To-End Procurement Evaluation
NexStratus conducted a comprehensive assessment of Caliber Collision's end-to-end procurement process for service people, analyzing factors such as recruitment, training, scheduling, and performance management across outlets nationwide.
2
Predictive Modeling
We developed predictive models to forecast inventory shortages and downtime, and implemented machine learning algorithms to analyze machine performance and predict maintenance needs based on key indicators.
3
Geospatial Analysis
To account for variations in inventory demand and machine usage across different geographic locations, we conducted geospatial analysis to identify regional trends and patterns that could impact inventory management and maintenance planning.
Leveraging AI technology to drive innovation and excellence in the automotive repair industry.
RESULTS
1
Efficient Human Capital Allocation
The implementation of AI-driven enhancements to Caliber Collision's ERM system enabled more efficient allocation of service people, optimizing resource utilization and enhancing customer service by matching skills, availability, and proximity.
2
Financial Impact
The business case demonstrated a positive ROI, validating the investment in AI-driven human capital allocation by projecting cost savings, increased productivity, and enhanced customer satisfaction.
3
Operational Efficiency
Optimizing human capital allocation improved operational efficiency, reduced customer wait times, and enhanced service quality across Caliber Collision's outlets, leading to smoother operations and better customer experiences.
4
Organizational Innovation
The successful implementation of AI-driven solutions for human capital allocation showcased Caliber Collision's commitment to innovation and ability to leverage cutting-edge technologies to solve complex business challenges.
NexStratus's partnership with Caliber Collision resulted in the successful
optimization of human capital allocation through AI-driven enhancements to the company's ERM system. By leveraging data analytics and custom AI development, Caliber Collision achieved significant improvements in operational efficiency, resource utilization, and customer satisfaction.
The initiative not only delivered a positive financial impact but also demonstrated
Caliber Collision's leadership in leveraging technology to drive innovation and excellence in the automotive repair industry.
